At The Rowan Group, we are committed to protecting your privacy and ensuring that your personal data is handled in compliance with all applicable privacy and data protection laws. We strive to maintain the highest security and transparency standards in processing your information.
The Rowan Group's Privacy Policy (USA)
Last Revised: October 23, 2024
This Privacy Policy explains how Rowan Appliance Inc. collects, uses, stores, and protects your personal information. We are committed to maintaining transparency in our data collection practices, ensuring that any personal data you provide is used only for the purposes described in this policy. By using our website, products, or services, you agree to the collection and use of information in accordance with this policy. We regularly review and update this Privacy Policy to reflect changes in our practices or legal requirements.
1. Information We Collect
We collect personal information through various interactions, including:
- Contact Information: Name, email, phone number, and address provided through purchases, inquiries, or subscriptions.
- Account Information: Usernames, passwords, and profile details for product registration or account creation.
- Payment Data: Credit card or banking details for processing transactions.
- Appliance Data: Information from connected devices such as usage patterns and diagnostic reports.
- Browsing Data: IP address, device type, browser version, and usage patterns collected when visiting our website.
2. How We Use Your Information
Your personal data may be used for:
- Service Fulfillment: To process your orders, provide customer service, and manage warranty claims.
- Product Improvement: To analyze device usage and improve product performance and features.
- Marketing and Personalization: To send you relevant promotions and product recommendations.
- Fraud Prevention and Security: To protect your account and our systems from unauthorized access or misuse.
- Legal Obligations: To comply with legal requirements, such as responding to law enforcement or regulatory requests.
3. How We Share Your Information
We do not sell personal information. However, we may share your information with:
- Service Providers: Trusted third parties who assist in processing orders, handling payments, or delivering products.
- Affiliates and Partners: For extended warranties, repairs, or service enhancements.
- Legal Compliance: When required to comply with laws, legal proceedings, or to protect our rights.
4. Data Security
We implement industry-standard security measures to safeguard your data, including encryption and firewalls. While we strive to protect your information, no system is entirely secure, and you accept the inherent risks of transmitting data over the internet.
5. Cookies and Tracking Technologies
We use cookies and other tracking technologies to personalize your experience and understand website usage patterns. These tools help us optimize site functionality and offer you relevant ads. You can manage your cookie preferences through your browser settings.
6. Your Rights and Choices
Depending on your location, you may have the right to:
- Access and Correct Data: Request access to your data and correct inaccuracies.
- Delete Data: Request the deletion of your data, subject to legal retention obligations.
- Opt-Out of Marketing: Unsubscribe from marketing communications via links in emails or by contacting us.
- Data Portability: Request a copy of your data in a portable format.
To exercise these rights, contact us at privacy@rowanappliance.com.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once retention periods expire, we securely delete or anonymize your data.
8. International Transfers
Your personal data may be transferred to and processed in countries outside of your own. We ensure that such transfers comply with applicable data protection laws and employ necessary safeguards.
9. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such information, we will delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable legal requirements. We will post any changes on this page with an updated effective date, and we encourage you to review this policy regularly.
11. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal information, please feel free to contact us through the following methods:
Email: Send us your privacy-related inquiries at privacy@rowanappliance.com. We strive to respond to general inquiries within 30 days, or as required by law.
Mail: Write to us at:
Privacy Department
Rowan Appliance Inc.
21515 Hawthorne Blvd, STE 900
Torrance, CA 90503
